Terms, Privacy & Accessibility
Everything you need to know about booking with us, your data, and your experience on our website.
Terms & Conditions
Last updated: March 2026
Reservation & Payment
To make a reservation we require a deposit of at least 30% of the total amount, payable within 48 hours after payment instructions have been sent. The remaining 70% must be received at least 6 weeks before arrival to confirm the reservation. If payment is not received within the specified period, the reservation will be canceled as set out below. If you are unable to make a payment within the given period, please contact us at hello@kalonsurf.com and we will do our best to accommodate.
We accept the following payment methods:
- Mastercard
- Visa
- American Express (AMEX)
- Wire Transfer — a 5% discount applies to wire transfer payments
Contracting Party
Reservations, payments, and related booking matters are handled by the relevant Kalon Holding Ltd group entity with which you book, including Kalon Finance Hong Kong Limited and, where applicable, approved partners such as Kaiser & Company IP Limited HK ("Kalon Travel"). On-site accommodation and hospitality services at Kalon Surf Costa Rica are provided by our local operating company, Kalon Surf SARL. Any additional purchases made locally during your stay may be subject to applicable local taxes.
Cancellations & Credits
A booking is considered canceled even if you wish to make a new reservation for different dates or reduce the number of guests per room. All payments are non-refundable. If you need to cancel your vacation or change your travel dates, we do not issue refunds but may apply a credit under the following condition:
Travel Insurance
It is important that you hold adequate travel insurance to cover any amounts paid to Kalon Holding Ltd group companies — including Kalon Surf SARL and Kalon Finance Hong Kong Ltd — or to approved vendors such as Kaiser & Company IP Limited HK ("Kalon Travel"). We strongly recommend Global Rescue and their Cancel for Any Reason Insurance (IMG Plus).
The most common reasons for last-minute cancellations are personal injury or a death in the family. Please confirm with your insurer that you are covered for these circumstances. Global Rescue's Cancel for Any Reason policy covers both.
If your stay at Kalon Surf must be canceled by us due to reasons beyond our control — such as a natural disaster — Kalon Surf, its group companies, and approved vendors are not liable for any refunds or travel costs. Please ensure your travel insurance also covers operator cancellations; most standard policies include this, as does Global Rescue.
Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Data Privacy & Payment Security
To protect your privacy and security, Kalon Holding Ltd, Kalon Surf SARL, Kalon Finance Hong Kong Ltd, and Kaiser & CO IP Limited do not collect or store any of your credit card details. All card payments are processed securely through our payment provider.
Privacy Policy
Last updated: March 2026
This Privacy Policy governs how Kalon Holding Ltd and its group companies, including Kalon Surf SARL and Kalon Finance Hong Kong Ltd (collectively "Kalon Surf," "we," "us," or "our"), collect, use, maintain, and disclose information collected from users of the kalonsurf.com website. This policy applies to the site and all products and services offered by Kalon Surf.
Personal Information We Collect
We collect personal information you provide directly, such as your name, email address, phone number, and travel dates when you submit an inquiry or booking request through our website. You may visit the site anonymously. We only collect personal information when you voluntarily submit it to us, though declining to provide certain information may prevent you from using some site features.
Non-Personal Information
We may collect non-personal information whenever you interact with our site, including browser type, device information, operating system, internet service provider, and other technical details about your connection.
How We Use Your Information
We use the information we collect to respond to your inquiries, process reservations, send booking confirmations, and improve your experience on our website. We may also use your email address to share occasional updates about Kalon Surf, though you can unsubscribe from these communications at any time. We may use aggregated, non-identifying information to understand how visitors use our site as a group.
Cookies
Our website uses cookies to ensure proper functionality, analyze site traffic, and remember your preferences. You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling certain cookies may affect some parts of the site.
Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may use trusted third-party service providers to help operate our website, manage reservations, process payments, and send communications. These services only access your information as needed to perform their functions. We may share generic, aggregated demographic information not linked to any personal identification with business partners for the purposes outlined above.
Third-Party Websites
Our site may contain links to external websites and services. We do not control the content or privacy practices of these sites, and browsing any linked website is subject to that site's own terms and policies.
Data Protection
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us at the address below.
Changes to This Policy
Kalon Surf may update this Privacy Policy at any time. We encourage you to review this page periodically to stay informed about how we protect your information.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact
Altos de Miramar, Hatillo de Savegre, Dominical
Puntarenas, Costa Rica
Kalon Holding Ltd
Nerine Chambers, PO Box 905, Road Town, Tortola, BVI
Kalon Finance Hong Kong Ltd
11/F, Unit B, Winbase Centre, 208 Queen's Road Central
Sheung Wan, Hong Kong
hello@kalonsurf.com
Accessibility Statement
Kalon Surf is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We aim to follow best practices defined by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Our Commitment
We are continuously improving the accessibility of our website to ensure it is easy to use for all visitors, including individuals with disabilities. Our ongoing efforts focus on text alternatives for images, keyboard navigation, color contrast, clear page structure, accessible forms, and compatibility with screen readers and assistive technologies.
Assistance
If you experience difficulty using our website or encounter any content that may not be fully accessible, please contact us. Include "Accessibility Request" in the subject line and describe the issue you encountered. We will respond as quickly as possible and help you complete bookings or provide any information you need.
Third-Party Content
While we strive to ensure accessibility on all pages we control, some third-party features or tools may not fully meet accessibility standards. We encourage our providers to be accessible but cannot guarantee their compliance.
Continuous Improvement
We regularly review our website to improve accessibility and the overall user experience. As our services, design, and technology evolve, we will update this page to reflect our progress.